LoLu Art Designs FAQ
đ Orders & Custom Work
Q: Do you take custom orders?
A: Yes! We love collaborating. Whether itâs a custom pet portrait (Your Pet Here collection) or a special request, email us at [your email] and weâll bring your idea to life.
Q: Can I request a review or testimonial feature?
A: Absolutely. We love seeing LoLu in your homes. Email us your review and photosâyour walls might just end up featured in our gallery.
đŚ Shipping & Delivery
Q: Where do you ship?
A: We currently ship to 30+ countries thanks to our global print partners. For eligible destinations, see our International Shipping.
Q: How long will my order take to arrive?
A: Most orders are printed and shipped within 3â7 business days. Delivery time varies by country. (Pro tip: Limited Editions may take a little longerâworth the wait.)
Q: What about customs or import fees?
A: Import duties, taxes, and local delivery fees arenât included in our prices. These are the responsibility of the customer.
đ¨ Prints & Products
Q: What makes your art prints âgiclĂŠeâ?
A: All prints are made using archival-quality paper and pigment-based inksâensuring museum-grade longevity (a.k.a. your art wonât fade before you do).
Q: Are Limited Editions restocked once sold out?
A: Nope. Once a Limited Edition is gone, itâs gone for good. Collect now, share often.
Q: Can I frame my own print?
A: Yes! We offer framed options, but all unframed prints fit standard frames so you can style them however you like.
đ Gifting & Collecting
Q: Can I send my order as a gift?
A: Definitely. Just add the recipientâs shipping details at checkout. LoLu makes memorable, artful gifts (and no pricing slips are included).
Q: Do you offer gift cards?
A: Coming soon! Perfect for when you want them to choose their own star sign or statement wall piece.
đ Returns & Issues
Q: What if my order arrives damaged?
A: Oh noâsend us photos within 7 days of delivery and weâll make it right with a replacement or refund.
Q: Can I return or exchange my order?
A: Because each piece is produced on at the time of purchase, we canât accept returns or exchanges unless your item arrives damaged or defective.
⨠Still have a question?
Weâre just an email away â [your email]